Thanks everyone for their feedback. I’ve listed your questions and provided my answers below:
Most of my customers either did not care about the layer height or did not understand it (What’s a micron?). Particularly when prototyping, the color does not matter
Yep, good points. That’s why by default the color has now been set to “no preference” and we’ve pre-selected the most popular layer height for the chosen material.
There is no metrics available to us anymore
Indeed the initial version that we launched a few months ago had several bugs so we decided to temporarily take it offline, but the new version will go live in the next two weeks. My apologies for the temporary inconvenience.
I would like to see an option on the changelog to sign up for emails when there is a change added there.
The tool that we use for our Changelog is Headwayapp, and they don’t allow for that unfortunately. But going forward for changes with large impact we will make sure to email in advance.
I would just like to see the local hubs shown automatically below or beside the autoselect.
Thanks for this idea, we will consider this as we continue to develop and improve the Express Checkout.
So it may also be about the initial landing page on 3dHubs and designing it to cater to two different types of customers
We’re trying to capture this in an updated material selection design in Q4. People who are new to 3D printing should be able to easily select the right material from a popular pre-selection and engineers should be able to sort and filter in the the hundreds of different material options.
I was never notified that I was selected as a hub for express checkout
Hubs selected for the Express Checkout did receive an email. As part of one of the experiments a few Hubs outside the original selection of 50 could have received an Express order. In the next two weeks Hubs should see a notification on the order page if the order came in through automated instead of manual selection.
Right now all customers who are part of the experiment in the US are now redirected to just 50 Hubs?
Have these customers been informed that they are now part of this experiment? If so, do they have an option to opt out?
The US customers that select the Express Checkout option are indeed directed to one of 50 Hubs (one exception in the experiment, see above). Customers still see a button to manually select a Hub so that I consider the opt-out.
Its a bit unclear what the percentage is for the v2 of the experiment.
In the V2 version 100% of US customers will see the Express checkout, with the option of manually selecting the Hub.
Also if you know there are these bugs in the autoselect it doesn’t make for the most accurate stats
Most bugs have been fixed. Resolving the niche materials being excluded will take a bit more time as this requires a migration as a few months ago we’ve started creating a completely new material database. This migration will also enable Hubs to indicate their material offering on a much more granular level.
Does the Autoselect option now means that just a few Hubs in that NY area are now receiving the orders that used to be divided among those 300 Hubs.
Indeed for orders that come through the Express option and not the manual Hub selection, they are distributed amongst a smaller group of Hubs. In reality because of our performance based ranking not all of the 300 Hubs in New York were actually getting regular orders.