Needing help, newbie



I am looking for some help. I recently purchased a FF Creator Pro. On the SD card there are some prints I can make, and they make without a problem. The problem I am having, I downloaded “Baby Groot” from Guardians Of The Galaxy to try and print. This is where the problems start. I load it to Flashprint, it shows to be sitting in the middle of the box, I get no errors when I click print. It saves the file to the SD, load the SD card, start print, and it is trying to print off the print bed. I don’t know what I am doing wrong. Can someone please help me. This is my first 3D printer, so I am still new at this.