I’m a high school teacher starting a job on a campus that has a Mojo 3D printer. This printer has worked in the past, but the school recently upgraded a lot of hardware and software. For the life of me, I cannot get the printer driver installed. During the installation, I get a message that says the printer cannot be found and one following it saying Load Firmware Result: 4 or 8 depending on the computer I’m trying to install on.
I’ve tried with a Windows 8.1 machine with USB 3 ports and a Windows 7 machine with USB 2 ports. I’m doing everything the installer is telling me to do, but the software can’t see the printer.
Edit: I was able to get in touch with Stratasys support and was asked to use the previous version of the Printer Software, which was 3.0. The installation did not work on my 8.1 machine, but it did go through on my Windows 7 machine. The printer needed a firmware update and I’m going to play around some more with the 8.1 computer now that it’s updated, but that’s for another day. The printer is currently printing and that makes me happy.