Weighted completion rate

how-to-hub

#1

Hi all,

I’ve had several orders which either me or the customer cancelled with a valid reason: “customer isn’t interested anymore”. Which is fine by me, this can happen because of a number of reasons.

The problem I found is, it impacts the “Weighted completion rate” metric on the dashboard.

My percentage rate is going down. Today for example, because yesterday a customer cancelled the order.

Why is that? I think completion rate should be calculaated on the amount of orders you can actually complete and satisfy the customer for only the orders you have to print.

Any thoughts?

Christophe