I get the same error on a windows 10 pc. and there was no SD card in the box. and i can’t find the driver on their site. also, on the first machine i installed this on, it never prompted for a driver. the scan quality was just very low and compared to the how to videos, it took me a lot longer to get a scan. then the scan button would not enable. the button on the scanner lit up but did nothing. that was in xyz handy. i tried 3d sense. as soon as i hit the scan button the app crashed. so tech support said try another pc. xyzhandy wants a mystery driver and 3dsense does not detect a scanner. i think the scanner went bad and am working with them to get a replacement.
updating all the windows drivers, the intel realsense and graphic card drivers, did get it working for a short time on the original pc. but there was no SD card. and the apps never prompted for a driver. i think it is just a bad scanner they need to replace.