Has work dried up - again?

This is general enquiry - not a moaning session - but the work stream (I'm in the UK) seems to have dried up completely (at least from my perspective). I have been assured by 3D Hubs that the new business model (essentially ditching many hubs and taking forward only those that 3D Hubs consider to be viable) which has been implemented in the US has not been rolled out in the UK. However, the work stream dried up (for my hub at least) as soon as an announcement was made to all hubs in the UK that the new model was imminent. Seems like too much of a coincidence - or I simply could be paranoid? My question is are other hubs noticing a difference - or am I the only one. This is not  'sour grapes' rant - the difference in the work stream has been huge ie from good to zero in the space of 3 weeks!! Would like to hear views from any other hubs.

As an aside it would be good to hear from hubs in the US where the new business model has been deployed - your views would be very much appreciated because it looks like whatever D Hubs has put into practice in the US will be in the UK (and the rest of Europe) pretty soon. 

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I closed down my hub in January. From July 2017 to January 2018, I received 3 jobs. couldn't really get enough jobs to qualify for Express checkout. So I decided to concentrate my efforts where I was getting the most work.

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18 jobs in 2yrs of being on HUBS!
1,400,000 parts made in 5 years, that's 2/day for the 300,000 hubs registered if evened out! Apx.
Most people order batches of parts or several parts a time for an assembly!
If we av. PARTS to 10 a time, that's 76 prints a day.
With 300,000 hubs, 1:0003 HUBS a day get work! Or just the HUBS people are happy with or are cheap enough get repeat work.

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Hi @3dprintnscanuk as you've suggested yourself, I suspect your problem is that the technology you offer is not a good fit for a large proportion of 3DHubs customers.  I'm exclusively FDM now (I used to have an SLA machine, but it became unreliable and not cost effective) and I have to take my printers offline all the time to prevent getting too many orders.  That said, as yet, there's not enough work to make a living, but it's certainly a lot more than beer money.

 

A lot of my orders are from people who just want a one-off part for a hobby project, or simple, inexpensive prototypes for basic "fit and feel" testing and material jetting would be overkill for these uses (even SLA would be excessive for most).

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Hi Cobnut

I disagree! I get work through my own website as a business!

The need for high detail prints is there, but on Hubs you have to search for material jetting!

If you have never heard of material jetting or SLA, all you have heard of is PLA & ABS most go with what they know.

If you want a resin prints, SLA comes up, its only if you choose advanced you get the option for material jetting.

FDM is what most people associate with 3D Printing, so it will have a higher turnover and precedence.

I produce a lot of parts through my own website for fit, form & function, dispelling that it is overkill!

I think the main issue is FDM is the process that is pushed hard to the consumer, that it is sold as the system to use, as it is so readily available and cheap!

Generally I don't sell B2C as you are right! the everyday customer wants something cheap & most cant afford the fee for a high detail part for Fit, Form, Function, Sales & Marketing where you need to have a part that looks the part attracts attention and helps get sales.

But I also do quite a few boxes for Arduino builders & hobbyists.

Just nothing through Hubs!

It then seems, people who are serious about wanting a quality part, tend to go direct to a 3D Printing business, than through Hubs.

 

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I'm not sure what you're disagreeing with, your comments seem to support what I've said - that 3DHubs doesn't serve material jetting well, that serious quality parts tend to be ordered directly with businesses and that everyday customers want something cheaper.

 

With what part of my comment were you disagreeing?

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Hi Cobnut

I was disagreeing with people just want a one-off parts for a hobby project, or simple, inexpensive prototypes, as I get plenty of work direct, for material jetting.

3D Hubs does not serve material jetting well, as they choose not to, with it hidden in the deepest darkest depths.

But having looked back since my last message, over a year ago before all there big changes, I had a job a week for material jetting, enough to live off, then nothing, 1 job a quarter!

Clearly Hubs make more money with FDM so that is what they push, and material jetting has been buried to be forgotten!

Material jetting also gives the highest return for hubs part for part, just not the turnover, so I wonder why it has been buried!

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Sorry! 1:06 HUBS get work each day, @ 10 parts a hub with 200,000 parts a quarter, with 300,000 HUBS.
If shared evenly.
If certain HUBS get more than 1job of 10 parts the odds of getting any work is verry slim! Although nodoubt I will get a lot of disagreements from the HUBS who actually get work!

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3D Hubs has never been any good, except for some beer money once every 3months.
It's now got like; 'do I get my milk from Tesco, asda, or Sainsburys' now 3D Printing is so main stream!
Also we provide material jetting, which can not be found by someone unless they accidentaly come across it.
SLA is the main service advertised!
Unless you click advanced option, a customer will never see material jetting.
Looking at similar business as mine, at the number of reviews, it seems to be the case across the board.
No one is moving!
In fact 3D HUBS only seem to be interested in HUBS who sign up to their new fufilled by 3D HUBS now.
But from other HUBS I talk to that is dead also.
In fact I have now gone to the extent of removing the 3D HUBS link from my website, because it was damaging my business as a professional service provider!
I am now still considering deleting my complete 3D HUBS account, because I have had clients question the level of professionalism in the services we offer being linked to them!
That 3D HUBs can't guarantee the prints, and new customers I have acquired have come to me! because it is not financially viable to find another hub after a bad print, and get the same outcome!
They want the print right first time, because it's not just the cost of the print, it's time, wages, electric, ect. Losses and their clients going elsewhere if the project is not completed on time!
Why else have HUBS diversed by now having CNC, & fufilled by HUBS!
Because their initial model has peaked.

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@stevec121 very quiet for me too at the moment.  Hard to say whether it's anything to do with 3DHubs or just the time of year.

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In response to ideas18 by 'your company' I assume you mean 3D Hubs? My company Only3D Limited had nothing to do with your particular job. 3D Hubs is essentially a referral system that change a percentage on every job . If you have a legitimate grievance contact 3D Hubs directly as they hold all payments in escrow until successful completion. My experience is they are very customer focused and will always assist. Contact them now.

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I am not in Express checkout and most of my orders are repeat customers, I get ~1 new person ordering a month. I get 2.307 orders per week  since November 20th (less than 3 since some non-US countries use a . instead of a , and I wish to be clear). :-)

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In the few years I have noticed it has up and down times. Might have a slow week, and then the next get a bunch of orders. When I look at my dashboard it looks like a sine wave. Overall since the changes here in the USA my orders have gone up in total but its not a consistent amount weekly.

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Think your company is big lie.. I m. Customer placed order 4 weeks ago and paid 70% for one part which is 1800 $ not 10 dollar and when my delivery time 10 Feb came all your company employees disappear and every one creat new story by saying.. My Co worker is out of office today and other one sick or third is dead..

Why you company midleading us as new customers.

Do you know.. When I asked for refund.. Company looks like closed down and no one there..

Really very frustrating experience

If no one will take action and resolve my problem I will take legal action and ask for compensation for all loses and misleading your clients

Rgds

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You should contact 3D Hubs support. They should be able to help you. I don't know what hub you ordered from, but they don't actually get paid until they deliver the part. 3D Hubs should be holding your payment.

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I did contact every one involved in my job... All. Disappear unfortunately.. They are waiting to kiss the hand of the manufacturing partner who don't care about 3dhubs.. I guess so

Do u think or agree.. Best way to solve a problem is to runaway or face it?

Was very frustrating experience

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