Introducing the new Hub Dashboard

Hello fellow Hubs,

 

Today we’ve released a big technical overhaul of the Hub Dashboard in order to help you manage your Hub better. While the update is mainly technical of nature still we are rolling out some significant improvements to the order navigation, order overview, account verification, and a split between the whole Hub and User account environment. Here’s a quick overview of the changes to help get you started.

 

ORDER NAVIGATION 

You can now access your order overview directly from the homepage, which means less clicks and easier access from any page, while you can see at any time how many active orders you have. The order overview itself has been updated as well;

 

  • Inquiries (messages) are now merged into the order overview
  • There’s a status bar on order progress
  • Your placed orders can be accessed on the right side through 'outgoing'


 

This is just a first set of improvements for the Hub dashboard. Aside from the interface changes, the revamped architecture allows us to easily roll out more improvements in the coming months. We'll also work on the loading speed of the order overview, so bear with us while we rebuild the back-end to match the super fast front-end. Check out the Order Navigation here

 

IMPROVED SHIPPING STATUS

 

 

The shipping status has been improved and now shows whether an order is 'ready to ship', 'shipped', or if it's 'awaiting pick up' or 'picked up'. This way you no longer get confused about whether the order is already on its way or not.

 

VERIFICATION

With this update we’re also introducing Hub Verification. The goal is to generate trust within a larger customer group and improve the overall platform reliability. Verified Hubs get an extra boost to their Hub ranking and are therefore visible to more customers which increases orders. To get your Hub verified, there’s a simple 2-step verification process:

 

  1. Phone number verification; we’ll send you a text message with a confirmation code
  2. Address verification; we’ll send you a postcard with a unique verification code Get your Hub Verified

 

Get your Hub verified here!

 

Important Note: Hub Verification is still in beta and is currently only available to level 3 Hubs (intermediate) and up in the United States, Canada, the United Kingdom and the Netherlands.

 

Edit (August 3 - 2016): Verification is now available to all Hubs: https://www.3dhubs.com/talk/thread/hub-verification-now-available-all-hubs

 

SPECIALTIES

 

All Hub specialties are being updated. We introduced pre-defined tags which allow us to make our system smarter and make your Hub easier to find for customers going forward. All popular specialties have been converted to standardised Talk tags automatically. You can find and update your Hub tags here. If there’s a tag you’re missing in the dropdown, feel free to request it through the form and we’ll make sure to add it. Set your Specialties here.

 

COMING UP!

These updates are just the first of a series of Hub improvements we have planned for the next few months. Here’s a quick overview of what’s coming next:

 

  • Shipping: A way for you to add shipping options to the platform which are visible to customers in the checkout. 
  • Order Overview: Further improvements like filtering by customers, printer, or revenue.
  • Hub Availability: An availability calendar and opening hours to communicate your availability to Hubs.
  • New Perks: Based on your feedback we’ll be adding new perks to the program.
  • Hub Discounts: Create your own discounts for marketing activities to drive orders to your Hub.

 

That's all for now, please let me know if you have any questions through the comments. 

Cheers!

Filemon

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Suggestion - an order shouldn't move to "Complete" until I've been paid. It's too easy to lose track of stuff. Is that possible? Leave it in Active with a status of Payment Pending. I think that would be much easier for us? Any thoughts?

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I have just seen this behaviour and absolutely agree. In fact 3D Hubs own definition of completed orders is "The total number of completed and paid out orders", so this new behaviour is not consistent with the definition of that list.

 

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I would agree with this too, the order isn't completed until 3D Hubs have paid out to the hubs. The status could just read "Paid Out" or similar. 

 

Also wouldn't now be the ideal time to add a column to show if the client has left a review? It could be a simple tick (check) or cross so we can see at a a glance.

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Good points! The good thing about the new architecture is that these kind of additions have become quite a bit easier to do. I'll put both points on the list to review:

 

  • Add status when Hubs are awaiting payouts
  • Add indicator in Order Overview whether customer left a review or not

 

Thanks!

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@Filemon Are any decisions being made regarding the customer review indicator? As reviews are one of biggest factors to facilitate more orders I imagine there must be other users that want to keep track of this easier. 

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No, not yet. Although this systems will allow us to iterate a lot faster, It does take a few weeks (I wasn't specific enough earlier). So will need a bit more time for this 

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Any news on a review indicator yet? Its getting frustrating to keep track.

 

Maybe you could let me know if it is being worked on or not?

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We're not working on this at the moment, but we understand the importance of reviews for Hubs. For now the quickest way would be to open completed orders in tabs once a week and remind the customers that haven't reviewed you.

 

Once we roll out more status updates/notifications on the order page we'll be able to show if an order was reviewed or not, but right now we don't have the functionality to easily add it in. So please bear with us. 

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I hope it is high up on the list. If you need someone to test it please let me know.

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I came here just to say that the name of the clients are the best things I've seen this month so far. 

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Thanks for the improvements!

 

I'd like to chime in and say address verification is incredibly creepy. I work in multiple locations that have my printers in and if someone is going to pick them up, unless I know them, I will never give them my address and will meet them locally somewhere like a Starbucks. So this is very unfortunate that a hub will be penalized without providing an address on the website. I suppose its time for a PO BOX.

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I have to agree with this.. 
I print from 2 locations (both within a few miles of each other) so I have one of them set as my "primary" location. 
But I have -never- done "pickup" at my locations due to restrictions at both locations I cant have people just showing up on me. 
I have always meet customers at arranged public locations, which has never been a issue with any of them and many of them actually liked it better. 

I have a PO address myself as well which I can use as normal address without "PO" in it.. but I opted to not use that address when I started my hub because at the time I was reading something that basically said that was a violation and could get my hub shut down by 3Dhubs.

I am actually -very- against the address verification part. I dont mind text or email or whatnot.. but the address part.. not feeling it.

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@JATMN @Cotterpin thanks for sharing your concerns guys, really appreciated, we'll collect all feedback and then see how we can best address these concerns. Just to be clear the verified address option doesn't change what we show to customers who want to pick up at your Hub, only if you used a non specific address before (for instance with no house number) that will change. 

 

We've seen quite some unhappy customers in the past year that were surprised by Hubs who were shipping from complete different cities or even countries, that's one of the things we wish to address with this feature, the fact that you offer pick-up very close to your Hub isn't what we're after. We'll keep you informed, and do let me know if you have any ideas on tackling your use-cases. 

 

 

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@Brian "The fact that you offer pick-up very close to your Hub isn't what we're after"

 

To be quite honest in the nicest way possible, I'm not after someone showing up at my front door either, where I live, knowing I may or may not have expensive equipment there. Thus the off hub location that is not my house. The address system needs to be corrected for pickup location verification and not where you live.

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I have updated my address prior to this when I saw the address verification portion, to prevent getting suspended.
But prior to this I used my Apartment address omitting the unit # as this would have been my "primary" hub location anyhow. But not an address I wish to present to my customers. I live in a gated community with little to no guest parking so they would not be able to get to my unit anyhow. My secondary location is at my office which is about 10min drive away.. which I am not able to have customers walk in as the company has nothing to do with printing its just something I do on the side personally.. 

I have never had a customer complain about my location being incorrect as I usually list a disclaimer that pickup is only available as meet up in the local area only. This has actually worked well for my customers and many said it was a lot more convenient for them. Shipping all my packages have a return address which is my shipping box (like a PO but without the mail restrictions) which is where all my bills and etc goes anyhow.. Which would make this a valid address, just I dont have any printers located here.

I can see this as being a issue if it was a more major infraction. I saw someone talk about this before in TALK about running a hub in one state and listing a virtual hub with shipping only on the other side of the country.. This I can see causing issues with customers... Or listing pickup and not leaving a disclaimer that it is actually a meet up.. But otherwise if the listed address of the hub is in close proximity of say a privately listed address used for verification only I don't see how this should be a issue.. All 3 of my noted locations above are within 10min of each other from any direction. Which is normal "quick" driving for this area.
 

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I have just noticed that the picture shown in the Hubs listing has been reset to the default Initials icon "GH" rather than my selected profile picture - even though that is still showing in the hub itself.

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Hi @gregh thanks for reporting. We aware of the issue, we'll be fixing that as soon as possible.

 

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Thank you for all these great updates, they look amazing. I'd love to get my hub verified; it sounds a fantastic idea and great way to build trust and a customer base. I'd like to get that going as soon as I can, but unfortunately I get this message:

 

Verification is in beta and therefore only available to Hubs with level intermediate and up in Canada, the Netherlands, the United Kingdom, and the United States.

 

The thing is, my hub is intermediate and is also within the UK. Is this a bug, or is there some other issue here?

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Thanks for the compliments @markembling I see you managed to get your Verification started, great! Postcard should be with you in a few days!

 

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Thanks Brian. I'm looking forward to seeing it and completing verification :-)

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All done and verified now, thanks :-). The postcard was nice too.

 

Are you planning to add any visual indicators to the hub pages (or a badge) showing whether a hub is verified or not?

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Yes we'll roll it out to more users over the coming weeks and once we have a fair distribution we'll start showing it in the checkout.

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snap!

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Jep, we're having an issue. next deploy (about 1 hour) should solve this. Sorry for the inconvenience

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Thanks for sorting this, it's working now as far as I can tell (my phone is verified). However, when I got to verify my address (UK), the address is in a very strange order:

 

My Name

City

Postcode

House/Street name

Flat number

 

I am hesitant to confirm and click the send button as I am very unsure that our postal system can handle that - it's all back to front. The correct format would be:

 

My Name

Flat Number

House/Street name (although these two are occasionally reversed like USA)

City

Postcode

 

Can you advise what is going on here? I've checked my hub location in the Edit Hub page and everything is in the correct boxes (although again, they are in an unusual order).

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Same format for USA.. I was confused by this too.. 

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Should be fixed now, thanks for bringing all of this up!

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It's definitely better, but I'm still seeing postcode before city. The flat/building number and house/street are in the correct order/place though.

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Format is still jumbled looking on my side.. "Street name, house number" should really be first o.O

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Verification still broken..
I click the button and get a text.. but no clue where im suppose to put this code.. but I have like 4 verification codes now lol

 

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Ok, I'm on it!

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Same here - I get a code but no place to enter it.

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@imagine3dps @JATMN @ehud42 we've found the issue for telephone verification for US Hubs and will work to fix the issue. Expectations are that we will not have it fixed before tomorrow, so I have to ask you to hang in there for a day. Really sorry for the inconvenience. Will touch base asap!

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Thanks to everyone for the great feedback on the Hub Dashboard update!

We're working hard to make the order management better and better and we'll be tweaking here and there over the next period to improve your experience. One of the first changes is a little UX update in the "My Orders" view (see attached screenshot): you now have two separate view to differentiate incoming and outgoing orders and you can switch from one to the other through the controls in the upper right corner.

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@imagine3dps @JATMN @ehud42 @Snortimer I just got word from our devs that phone verification issues are fixed and should work. Can you please confirm? Thanks again!

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Phone verification worked.. but the current address format will not work mail would never get delivered in that format.. Also.. see my other comment on that.

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It looks like the phone verification worked!

 

I'm still not sure about the mail verification. I made my address strange to try to get it to work, but I fear changing the "Business Name" line will un-verify things after it's verified. Of course, I probably won't receive the code for a week or so.

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Hi guys,

 

The address thing is purely a UX / interface issue at this point. It will work on the post cards as should (did multiple test to confirm). We'll fix the UX asap as well.

 

Thanks again!

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@Filemon Could you take this opportunity to sort out the County (State) field for customers delivery addresses in the UK? At the moment it shows them as abbreviations like the ones used in the USA. For example West Midlands would be shown as WM and Nottinghamshire is NT. These are not used in the UK.

 

As a side note would it be possible to allow the system to print labels rather than having to cut and paste into other software to print? One for the list!

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Like @Filemon mentioned we're working on a Shipping feature as we speak so that should cover those UK issues in a few weeks!

 

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I'd second both of these request, particularly the first one. I end up missing them out since Royal Mail (UK postal service) can do without the county field and I never know what they're actually supposed to say half the time.

 

Labels would be nice, but there'd be a lot of variables to take into account... various Avery templates and so on...

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Yes, Royal Mail has an API with which Ebay integrates seamlessly -that is quite a pleasure to use. However with a combination of Royal Mail's cumbersome online mail purchasing and the fiddly way I have to cut & paste each field from 3D Hubs, this often feels like the most unnecessarily time-consuming part of fulfilling orders. Ability to print labels -or even better, Royal Mail integration would get all my votes, but I understand that this is just one country.

 

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I'm also having issues with verification. I'm in the US, of Intermediate level, and have tried (I thought successfully) to verify with my phone number a few times. It allowed me to enter the code each time, but checking back later showed that it wasn't verified.

 

As for the address, I have a problem specific to my address. While my shop has a physical address, the US Postal Service doesn't deliver to it, and provides a PO box for my use. Therefore, I need my address to reflect my physical location, but I need verification mail sent to a PO box. This is a situation beyond my control (apparently the USPS doesn't want to deliver to buildings across the street from a Post Office), but I'd like to be verified.

 

Can you look into this, and into a way to separate physical addresses and mailing addresses?

 

Thanks!

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Hey @Snortimer, this is a specific case we'll have to work together with you to overcome. How about sending the code to your PO box verify your address and lets us know when it's done. We can than manually update it to your physical address after we do a double check ourselves. 

 

Would that work for you?

Brian

 

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Brian, I have received my code and verified my address, and all looks good. I can leave the address as it is, as it includes both my physical address and my mailing address. It just doesn't have the name of my hub, which isn't terrible.

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Oke, lets keep it like this for now and if you run into any issues just let us know! Good to hear the verification worked out!

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I'll see how it goes. I added both the PO and physical address. Sometimes that works. I'd still like to update the address after verification, though.

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I understand that in your case updating the address makes sense, but it does defeat the purpose of address verification, unless we make it clever in some way.

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In my case, if the current setup works, the updates won't change much. Another option is to have a checkbox that allows a hub owner to choose to have the verification sent via UPS or FEDEX (or another non-USPS option). This could cost the hub a couple dollars, and would get around problems like mine, as the USPS doesn't serve all addresses. All other carriers do serve my business address. They'd have to be able to leave the letter without a signature.

 

i could use my home address, but I like to do pickups and meetings at the business address, largely because sales tax is much simpler to calculate there.

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I agree with @Snortimer for the shipping labels printing... currently, it's a pain! ;)

 

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I ship with a stamps.com account.. its quite effortless.. copy and paste the address as one block and set weight and shipping class .. done.. o.O

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Thanks for sharing, great for our US based Hubs indeed.

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Verification (in Canada on Chrome) for me is not working. I get the pin code via SMS, but when I enter it, nothing happens. Click the "Verify Now" button, things spin, systems ponder, spring comes, but yet there is no joy.

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Tried a few more times, and still the same thing - the site sometimes seems to indicate it has sent a code via SMS (and I receive it), but when I enter it, the code seems to disappear and I'm sitting in limbo either having not started (send a new code) or waiting to enter the code...

 

Any progress?

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Yours is better than mine.. I get the code.. but nowhere to input it.. lol

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It's a bug, we're on it. Will keep you posted on this thread. Sorry for the inconvenience

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I like the updates, however now when I try to edit my hub description and save I get the following error:  "Ouch. There was an error updating your hub.  Please try again or contact us."

 

Have reproduced the problem behavior multiple times in 2 different browsers.  

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I love the extra detail in the shipping. I have been wanting that for a while. Not having the extra click to get there is also very welcome. Some of the upcoming changes sound reallt great too.

 

However I can't verify my hub. The link in the email brings me to an error (attached)

 

And if I go through the dashboard it says

 

Verification is in beta and therefore only available to Hubs with level intermediate and up in Canada, the Netherlands, the United Kingdom, and the United States.

 

I should qualify...

 

Great to see advances in the platform though.

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Ouch! next deploy (about 1 hour) should solve this. Sorry for the inconvenience

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Ok! Thanks for the giant update guys! 

 

Unfortunately, I'm a bit confused with the verification. First of all, as far as I know, I am still a "starter" level hub (in the United States). However, I am still able to verify my hub from the dashboard and the verification tab. I thought you had to be at the "intermediate" level to become verified. Is this a bug? Or is everybody now able to become verified? 

 

I'm also having issues with the postal verification. I entered in my address and confirmed, but then the verifying button grays out with a spinning wheel. And if I refresh the page, the verification button lights up again, as if I hadn't done anything at all. I'm not sure if the postcard request has gone through, or if I'm doing something incorrectly.

 

Any input on both of these problems/bugs would be great! @Filemon or @Brian, any suggestions? 

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Any news on expanding hub verification?

 

I'm seeing my hub get lower and lower in average search positions, despite getting more 5* reviews. I'm guessing the Level 3 hubs are verifying themselves increasingly often and are given higher weightings in the results accordingly. Nice for them! When can level 1ers expect the same feature? Worried that without it, progressing from level 1 becomes increasingly difficult. 

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The wider roll out will happen in May, we're currently ironing out the bugs. As its only available to a small group of Hubs we're not (yet) taking it into account for ranking. 

 

Cheers,

Brian

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Thanks, thats great news. 

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Just setting a custom header banner and sig picture will increase your ranking alone. Hubs with default settings get lower ranked. This was actually announced by 3DHubs not too long ago..  Also should elaborate on your description a lot more. Give more detailed descriptions of your pictures too and (not my design's) should actually include the thingiverse link (or whatever site it was downloaded from). Also you should post a lot more pictures of interesting things that you think people would generally want printed (phone cases, toys, gadgets, statues) put details about the print in the description of the picture as well (layer resolution, material type, infill, etc.)

 

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Still unable to view the order page on my iPhone 5s which is annoying when you need someone's address at the post office which happened to me yesterday! Can you advise when this is being sorted? 

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Interesting issue.. 
I offlined my hub for the weekend because I was out of town... logged in this morning.. set 2 of my 3 printers to "online" go back to my main dashboard... still have the notice that my hub is "offline" refresh the page a few times.. goto a few other pages and back still "offline" click the link.. takes me to the printers page.. with all 3 of my printers set to "online"... had to re-offline the printer I never set to online in the first place..

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Hi @JATMN that's annoying. Sound like an issue of caching or local storage, we'll have @martijnarts take a look this week. Thanks for reporting it, should be an easy fix.

 

 

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Hello,

Update looks good! Thanks! I have problem though: I am unable to upload pictures to my hub page. It would show progress but then says There was a problem saving picture or something. Also I noticed the counts for profile visits and search results are now reversed (on hub dashboard, when you hover the mouse over "i" at hub views section). Otherwise looking good so far!

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Tried on following:

Firefox - Ubuntu 15.10

Firefox - Win10

Edge - Win10

 

No luck with picture upload so far...

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Just wanted to say I think it looks great but I don't know if its just me but when I click on 'my orders' on my iPhone 5s here in the UK nothing appears I just get the bottom of the webpage like in my screenshot? 

 

Cheers,

 

Sam

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I Just had a customer make the following comment; I have not seen this issue myself, but maybe this is something related to the recent changes:

 

I'm slightly confused. I was not able to get in with my UK mobile number. It always requires Netherlands number format, in spite of the fact I had chosen UK prefix. Finally I used non existent number , but Netherlands format !!!! Anything wrong with the portal?

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For me, the buttons to go between pages are gone.. am I the only one? I can't access any orders beyond page one now :(

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Just one more niggly little bug to report: when declining an order/enquiry, I'm being redirected to a blank page with the title of "Page not found", rather than back to the new order dashboard as I'd expect. I'm having no problems actioning the decline, but it looks like the redirect thereafter just needs to be updated, as it looks like it's either broken or trying to go back to the old version :-)

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New bug.. 
Images no longer have associated linked (thingiverse etc) they -did- have them earlier today

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Ai! This still broken? Let me know and I'll look into it right away (thanks a bunch btw for all your help here)

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Still broken..

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I might have the cause for this bug; with the update, you're now required to fill in a “state” or “province” (depending on country). This is a new field, and empty by default. This is probably the main cause of issues with profile or Hub pictures. Filling this in might solve (it's a bit weird, I admit).

 

We'll be fixing the bug this week, but for now this might be the easiest way to move forward.

Let me know

 

 

 

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Tried that.. no difference..

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Hey @JATMN it looks like it works now.. I just re-ordened your images and added a link and saving worked this time. We just did a update to fix this issue, let me know if you're seeing the same?

 

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But.. all those images -had- links before.. I haven't added any that I can recall since before the new dashboard.

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It looks like for some users the links got lost when they updated the orders or their gallery, this shouldn't happen anymore now. @ludohelder can you confirm?

 

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PLEASE FIX ASAP!!!!!!

Edit Hub, description portion appears to have limited text now. It is showing my current description from pre-update.. but I cant make any changes to the hub details because it keeps saying description required. When I try to type in the description it appears I have more than maxed out the unknown character limit..  PLEASE REVERSE THIS ASAP!!!!

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Default "My Orders" page is way too much in your face.. should only show active orders by default rather than having to select "active" after loading the page.. this feels like going backwards from pre-update.

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Now when I load the page the whole description has been cleared out completely!

*PISSED OFF* I dont want to re write all that! 

@Filemon

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Hey thanks for reporting this, we're fixing it right now. You won't have to rewrite that ;) @JATMN

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Thanks, Yea I see it still in tact on the hub view just messed up in edit mode.

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Hey @JATMN you shouldn't have any problem saving now. Let me know if everything goes fine.

 

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During this update the layout has gone wrong on the Safari browser on Mac. The right columns on various pages have been knocked down to the bottom of the main content.

 

Actually the hub dashboard doesn't work in Safari.

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Also with this update my order widget button has become cut off, see attached.

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Jep, we have a Safari bug. Should be fixed in next deploy (1 hour). @FrancescoB could you double check the Widget issue?

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Thanks for reporting. Bug on Safari should be fixed. 
We're now on the Order Widget problem.

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I hope the ability to set new materials that arent in the list will be possible soon...

 

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