I had an order where the customer didn't pay. I had accepted the order and was all ready to print it, but he went with another hub. He got a payment reminder and then the order sat idle for 2 weeks so it was archived.
This counted as a "decline" against ME and my Order Completion Rate dropped by 1%. This is unfair to me as I did not decline this order. I have had a number of other orders time out like this when the customer failed to complete payment, so this must be why my Completion Rate is below 95%.
I was told by customer support that if it isn't my decision to not handle an order, there would be no negative effect to my score. This has not turned out to be the case.
In the future, if a customer fails to complete payment, what is the proper way to I close it out so that it has zero impact on my Completion Rate?