David

David's picture
David
@3D_Printing_Chi
Member since

May 2015

2 weeks 17 hours ago - Commented on Hub Ranking system?

+1
0
-1

@cmcorcor,

 

When you go to place your order, just scroll down to where it says "Manually select a Standard PLA service". (or ABS, etc.)

 

Then under "Select a 3D printing service for Standard PLA" you will see a list of Hubs.
You can show them ranked either by "Recommended" or by "Closest to You".

Hope that helps - David

1 month 3 weeks ago - Commented on Raise 3D N2 Plus with Bondtech Extruder Upgrade

+1
0
-1

The stock extruder is good, and the slippage is primarily with PLA. If you are experiencing slippage / grinding with PLA, the Bontech extruder might be a good solution for you. Otherwise if you're not having any problems and everything is printing to your liking, you might not want to bother. As far as Ninjaflex goes, you will probably get some improvement there but with Ninjaflex you have to print REALLY slow, like 15 - 20mm / sec.

2 months 2 weeks ago - Commented on Where to get "brown, tab locking boxes" ??

+1
1
-1

Hi Arnoldas,

 

I understand what you're saying, but what you are doing is limiting the shipping options we have with the post office and forcing us to use weight-based shipping rather than the economical Flat Rate shipping; this forces us into having to charge more for shipping than if we had the flexibility of using the economical and popular USPS Flat Rate options.

What this means is that in order to average the costs of shipping using weight and distance-based shipping options to customers that are far away, all customers will be paying more than they should have to, whereas if we could be using the economical Flat Rate shipping everyone could pay a low flat rate.

2 months 2 weeks ago - Commented on Where to get "brown, tab locking boxes" ??

+1
0
-1

Hi @Arnoldas,

 

OK I found the TL boxes.

 

But regarding the post office branded boxes, you have a conflict on your web site:

 

In the Pickup and Shipping section of your web site, it states:

"Shipping options with flat rates are preferred by customers"

And, offering a flat rate shipping option is mandatory for any Hub to qualify for Instant Order.

 

However, all of the Flat rate shipping options that the Post Office offers (Small Flat Rate Box, Medium Flat Rate Box, etc) REQUIRE us to use their boxes! USPS is the only shipping company that offers any flat rate shipping options at all.

 

So in order to offer any Flat rate shipping options that are mandatory for a Hub to qualify for Instant Order, we must use the USPS provided boxes... but you are saying those are not permitted.

 

So how do you intend to resolve this conflict that you have created where you require us to offer some Flat Rate shipping options but yet you won't permit us to use the packaging that is required by USPS in order to ship using those Flat Rate services??

2 months 2 weeks ago - Commented on Where to get "brown, tab locking boxes" ??

+1
0
-1

Hi @Arnoldas

 

The Customer Experience Policy states:

"Use of (brown) front-locking tab boxes is mandatory and manufacturing partners are encouraged to have a number of sizes on hand...."

The boxes at the link you provided at EcoEnclose are not front-locking tab boxes. They are tuck boxes. They are similar, but they do not have the front-locking tabs specified in the Customer Experience Policy. They have a flap that tucks in, but not the 2 tabs on either side. They are also maximum 4 inches in width.

Questions:
1. Since you yourself provided us with this source, is it safe to assume that these tuck boxes are acceptable, approved packaging even though they are not technically front-locking tab boxes?

2. Since these boxes are only maximum 4 inches wide, is it safe to assume that we can use brown non front locking unbranded boxes for any part that is wider than 4 inches, without incurring a reprimand from 3D Hubs?

Please clarify.

 

Thanks,

3D_Printing_Chi
 

 

2 months 3 weeks ago - Commented on New colour system - Trash!

+1
0
-1

You can negotiate those options with the customer after they initiate the order and prior to payment. Many times I have had customers request a different infill or other customization, and I've adjusted the pricing accordingly.

On the left side of the order form is a section "Add additional services" and under that are 8 different options for adding additional costs to the order, including extra material, support removal, etc. The option to charge extra for add ons has been there all along, we don't need to confuse newbies by adding additional options like infill when they are already confused by the number of options available as it is.

2 months 3 weeks ago - Commented on New colour system - Trash!

+1
1
-1

I think what Adam is saying is that customers are comparing your lowest price [Grey (Supports Remain)] with the lowest price of other Hubs that remove supports, which is not an apples-to-apples comparison. Your lowest price is what comes up in the initial comparison against other Hubs, and it will say "From $$.$$". But the customer doesn't get to see what all your specific options are until they click on "See all materials, colors and layer heights".

Since 3D Hubs requires removing supports as the defacto standard, your lower priced (Supports Remain) option is competing against a field of Hubs that are removing supports under 3D Hubs standards. It's only after they would select your Hub and go to make their color choice (See all materials) that they see that your lowest price doesn't come with support removal. That could be disappointing.

What you can do is communicate with your customers after they initiate an order, that you can offer them a discount if they would be willing to remove the supports themselves... because 3D Hubs does allow you to diverge from their standards as long as you get an agreement from the customer first.

2 months 3 weeks ago - Commented on How to remove TPU support material

2 months 3 weeks ago - Commented on Major under-sight with the checkout

+1
2
-1

That's right, when you go with the automatically chosen manufacturing partner it's typically half way across the country, rather than a Hub in your area. And when you later revisit and quote the same job again you are likely to be directed to another Hub altogether. The automatic order system doesn't put much emphasis on distance, and they are constantly changing their algorithm. Maybe the Hub they chose for you before is offline now, or their rating went down, or another Hub's rating went up. You will rarely get the same Hub or a local Hub if you use the automatic order system which is one of the major drawbacks of it.

The best thing to do is use manual selection from the beginning, choose a Hub near you with a good rating, develop a relationship with that Hub and use them from then on. The way the automatic selection is choosing Hubs isn't fair to local Hubs near you, so use manual.

2 months 3 weeks ago - Commented on large file detailed figurine

+1
0
-1

Post a link to it and I can tell you if it's possible to print.

Pages