Adam

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Adam
@adamhayek
Member since

May 2016

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#154
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2 months 2 weeks ago - Commented on New colour system - Trash!

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Hey,

 

we are planning to add the colors next week. Sorry about the delay but this week we focus on planning our whole quarter, but we will be back to a regular schedule on Monday.

 

Adam

2 months 3 weeks ago - Commented on New colour system - Trash!

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You can use the preview as a guide. I'm pretty confident that your score won't be affected in any way. Customers are not selecting a specific RAL or PANTONE color so they probably expect some reasonable range.

2 months 3 weeks ago - Commented on New colour system - Trash!

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This migration will actually allow us to translate our site more easily in the future. For now the experience for non-english speakers is not optimal anyway, color names have little impact on that overall.

 

Adam, Product manager @ 3D Hubs

2 months 3 weeks ago - Commented on New colour system - Trash!

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Some good feedback, will implement most of it. Thanks

2 months 3 weeks ago - Commented on New colour system - Trash!

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This is exactly one of the reasons for the migration to the new system - standardizing what our customers can expect from the service. With options like these we show a lower price to the customer only to surprise him in the next step of the checkout with a higher price if he wants support removed. Which we previously communicated as our platform standard. It makes it impossible to compare apples to apples when the rest of the suppliers do remove supports from the parts by default.

2 months 3 weeks ago - Commented on New colour system - Trash!

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Hey Are,

 

sorry about this, we have found a bug that prevented some suppliers from saving a printer. It should be fixed now. Let me know if you still have this issue.

 

Adam

2 months 3 weeks ago - Commented on New colour system - Trash!

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Ah get it. Nice, thanks for the reply.

2 months 3 weeks ago - Commented on New colour system - Trash!

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Good point, we will think about improving the 'I don't care' option, so that you as a supplier can just select the most convenient option for a better price.

2 months 3 weeks ago - Commented on New colour system - Trash!

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Good point, we just discussed this in the office. To set the customer expectations we will rename 'Transparent' to 'Translucent'. 

 

I realize it is a bit weird wording but isn't iron and steel fill basically 'Silver'? Seems a bit redundant to have an option for each one of these.

2 months 3 weeks ago - Commented on New colour system - Trash!

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Hey guys,

 

I will try to answer this the best I can. I think we can all agree that having just a bunch of strings is not a good structure to store settings like these. It was extremely hard to select suppliers based on colors as they had a lot of typos, language variations or just general nonsense. The current structure should really cover 99% of the orders coming through the platform. In fact our data shows that most customers don't really look for a specific color at all.

 

However I feel that the transparent color options are the biggest pain point at the moment. We could the following options to the selection: Transparent red, Transparent blue, Transparent green and Transparent yellow. Let me know if you would like to see other options added. But keep in mind that even these are ordered very rarely.

 

Adam, Product manager @ 3D Hubs

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