Brian

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Brian
@Brian
Member since

January 2013

16
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#45
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#17
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#8
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Ultimaker
Students program

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Co-founder at 3D Hubs

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1 year 3 days ago - Started following

1 year 1 month ago - Started following

1 year 2 months ago - Started following

1 year 3 months ago - Commented on New ordering system is sad.

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Thanks Jesse, it's really encouraging to hear you all want to see the platform succeed and keep pushing us in the right direction :-) I also agree that we should make better use of your expertise and experience from running a 3D printing Hub day to day. So as soon as we have a mockup of the new material database and user interface we'll share it with you guys to collect feedback.

 

Does that make sense?

-Brian

1 year 3 months ago - Commented on New ordering system is sad.

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Hi Guys,

 

Thanks for sharing all the feedback over the past week. We’ve been following the conversation and have read through all your concerns and very valuable feedback. It took us this long to respond because we talked a lot with the team about the ideas and feedbacks. Good news is that we’re currently working on a complete overhaul of the way customers select materials, we think that it will solve the majority of the issues outlined in this thread.

 

We will be removing the arbitrary groupings of materials, such as “prototyping plastics” and “high-detail resin” and replacing them with objective names based on process and material (e.g: FDM, SLA and PLA, PET-G) with an emphasis on highlighting material properties. The aim of this is to leverage the unique breadth of materials and finishes our Hubs offer and to make it easier for customers to find the right material for their application. Also we feel (based on your feedback) it would be better if 3D Hubs as a platform takes a more objective stance on materials moving forward. Thanks for making that clear once more on this thread. 

 

Since we’re dealing with close to 600 materials and we’re collecting a lot more technical properties, while also overhauling the UX (user experience) completely the expected launch will be toward the end of the quarter.

 

Thanks again to all of you that provided feedback and your support for the 3D Hubs platform!

 

Cheers,

Brian

1 year 3 months ago - Started following

1 year 3 months ago - Started following

1 year 3 months ago - Started following

1 year 11 months ago - Commented on Someone broke the website

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At your service ;-)

1 year 11 months ago - Commented on Someone broke the website

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This indeed sounds like a not so ideal situation. I'll have a look at bumping the 30km to 40 or 50, think that will solve most issues for now.

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