Brian

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Brian
@Brian
Member since

January 2013

16
Posts
#45
276
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#17
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#8
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Ultimaker
Students program

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Co-founder at 3D Hubs

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2 years 3 months ago - Commented on Introducing the new Hub Dashboard

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It looks like for some users the links got lost when they updated the orders or their gallery, this shouldn't happen anymore now. @ludohelder can you confirm?

 

2 years 3 months ago - Commented on Introducing the new Hub Dashboard

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Hey @JATMN it looks like it works now.. I just re-ordened your images and added a link and saving worked this time. We just did a update to fix this issue, let me know if you're seeing the same?

 

2 years 3 months ago - Commented on Hubs needs an easy way to all threads one participated in and an overview of all followed threads

2 years 3 months ago - Commented on How to effortlessly animate your 3D prints with Tio

2 years 3 months ago - Started following

2 years 6 months ago - Started following

2 years 6 months ago - Commented on 3D Hubs Server Issues

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Hey Daniel,

 

Thanks for flagging this, indeed our load times have gone up a bit due to increased server load and activity on the platform. We working on both short term optimalizations as well as long term improvements and restructuring of our architecture to make sure we're in good shape to keep growing. 

 

If you experience recurring issues, do let me know on which pages and when and we'll look into it.

 

Brian

2 years 6 months ago - Commented on Better Order Management

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Hey @DanielDC88 thanks a lot for sharing, these are great suggestions, very well described too! Like @petervl mentioned we're going to definitely tackle this in the coming months, we already made some mock-ups. The questions right now is whether or not we do before or after we overhaul the order page and file uploader. Once those two are improved the order overview can be made a lot better, faster and richer in content. 

 

Thanks again, and we'll keep you posted!

BG

 

2 years 6 months ago - Commented on Can we get some authentication for Hubs? Please!

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Hey Josh,

 

Thanks for flagging this, first of all we'll look into the legitimacy of the Hub you mentioned. We do not allow Hubs to upload fake pictures or to mislead customers in other ways.

 

Regarding the ranking, we're currently testing the new better ranking for 50% of the users, I'm pretty sure you're still seeing the 'old' version. As soon as we've confirmed the new ranking is better will roll it out. 

 

Regarding verification it's still high on our priorities list, we've so far built the ability to flag fraudulent Hubs/users, and we'll move into Hub verification in Q1. This is pretty important to do right so we don't want to rush it. 

 

Thanks for keeping us alert and for flagging that Hub, we'll get back to you on that!

 

Brian

2 years 6 months ago - Commented on Search Rankings Messed Up

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Hi Justin,

 

We tried to reproduce the issue you were experiencing but on our end it's working correct, after uploading the file your Hub shows up in the first spot.

 

Are you still experiencing this issue?

 

Brian

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