Brian

Brian's picture
Brian
@Brian
Member since

January 2013

16
Posts
#45
276
Comments
#17
292
Upvotes
#8
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Ultimaker
Students program

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Co-founder at 3D Hubs

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2 years 6 months ago - Commented on Search Rankings Messed Up

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Hi Justin,

 

I'll have our developers check why it didn't show up since it clearly fits the Taz build volume. As for the Ultimaker we take 5% margin as most Hubs are uncomfortable printing at the outer edges of their build platform. We could decrease this percentage a bit, as it might sometimes be have the wrong outcome, like in this example.

 

Best,

Brian

2 years 6 months ago - Commented on Search Rankings Messed Up

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Hey @shookdesign really sorry to hear you lost this customer, that's never a good thing.

I've quickly checked the printers you have online and it looks like we're hiding your Hub because the uploaded model exceeds the build volume of the Ultimaker 2. We do this automatically to prevent disappointment for customers. You can overrule this by disabling the hiding, it's an advanced filter. You can prevent this by sharing this url: www.3dhubs.com/3dprint?incompatible of course sending her to your profile would have also worked.

 

Hope you can still turn this order around, let me know if we can help in any way!

Brian

2 years 6 months ago - Commented on Manage printers/materials/orders via API

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Cool idea @markembling, luckily more and more parts of our service are using API's under the hood, so sooner or later we'll make them available to our Hubs. We don't have a very defined timeline for this yet, but this is a good thread to collect idea on so we can keep your ideas in mind when we get to it. 

 

nudge: @Bram @emanuelemarchi 

2 years 6 months ago - Commented on Search Rankings Messed Up

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Hey Justin, glad to see everything was resolved. Indeed there could be a little lag between you being active on the platform an our ranking adjusting for that (we tend to favor active Hubs over idle Hubs for obvious reasons), we don't have any documentation publicly, but we're working on making pointers available on a Hub level, so it can be more tailored to the Hub.

 

Brian

2 years 6 months ago - Commented on Search Rankings Messed Up

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Hey Justin,

 

It would be useful to share a screenshot of what your exact search looks like. We are testing different rankings at the moment, but I've just checked both versions and you rank #1 and #2 in both. 

 

Best,

Brian

2 years 6 months ago - Commented on A huge Thank You to Colorfabb

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Thats so cool Jonas, enjoy #3dprintingday!

2 years 6 months ago - Commented on Order pages are different? Has anyone else noticed?

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Indeed the duplication should no longer happen when we update the checkout next week. Of course it's unnecessary confusion for the customer. Changing between printers can also be done on the order page once the conversation with the customer is going.

 

2 years 6 months ago - Commented on Order pages are different? Has anyone else noticed?

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Hey Simon,

 

Thanks for spotting that Discount Code: Buyers Guide €15 which was showing in your Order Widget, we'll make sure to fix that today.

 

As for the checkout at the moment they are slightly different, but we're releasing an update next week which should make them a lot better. 

 

Stay tuned!

Brian

2 years 7 months ago - Commented on 3D Print Your Fallout 4 Pip-Boy

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Too bad the retail version doesn't fit your phone, which phone are you using? Hope 3D Printing will get it right in one go :-)

2 years 7 months ago - Commented on 3D Print Your Fallout 4 Pip-Boy

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