Brian

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Brian
@Brian
Member since

January 2013

16
Posts
#45
276
Comments
#17
292
Upvotes
#8
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Ultimaker
Students program

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About

Co-founder at 3D Hubs

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1 year 9 months ago - Commented on Can no longer offer shipping

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Hi Stephen,

 

Address verification isn't linked to shipping in any way, so don't worry about that. We've got multiple Hubs using PO boxes, so we're looking into how we can do address verification for this group, we'll post an update as soon as we've found a solution.

 

As for the shipping options, you've got them setup correctly, and they seem to show up in the checkout as well. If you want to change or add shipping to an existing order you have to use the 'edit' link now (see attachments). 

 

Let me know if that fixes it, if not we'll get to the bottom of it.

 

Brian

1 year 9 months ago - Commented on Hub Verification now available for all Hubs!

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Hi Sandeep, indeed we saw that the text message didn't get delivered to your number, we've seen multiple successful verifications in India already, so it seems to be an exception. We're working on an alternative way to send the code to you.

 

Best,

Brian

1 year 9 months ago - Commented on Someone broke the website

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Good point, we could look into a change log and or status page where you can see how different parts of the site are doing.

1 year 9 months ago - Commented on Hub needs to be verified?

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Great to hear that JayPee, it will help other users get their business accounts verified more easily.

1 year 9 months ago - Commented on Hub Verification now available for all Hubs!

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You don't have to upload pictures from customer orders (in fact you can't unless you get their permission), instead you should upload pictures from past parts you've printed, to showcase your quality. 

1 year 9 months ago - Commented on Hub needs to be verified?

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Looks like it worked using the longer version, good to hear.

1 year 9 months ago - Commented on Manufacturing, decentralised

1 year 9 months ago - Commented on Hub Verification now available for all Hubs!

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You're welcome, happy to hear you like it! 

1 year 9 months ago - Commented on Hub needs to be verified?

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Hey 3DUVic, thanks for thinking along. I agree that having your address verified then allowing you to choose a different but nearby pickup location would be a possible solution. I'll look into it and see if this is really the best way to solve it and how we can prevent Hubs from choosing strategic pickup locations without actually offering pickup there. 

 

Brian

1 year 9 months ago - Commented on Hub Verification now available for all Hubs!

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Hey Iceman24k, 

 

The postcards are being sent out by 2 external services so they should be used to some volume since they are also being used by other big(ger) companies. 

 

As for the phone verification, we did look at verifying with for example voice. However an important use case for the connected phone number is sending you order notification and update texts, which wouldn't work on landlines, right? For now we first want to see how the adoption is before we dive into more development work. But your feedback is noted :-)

 

Thanks for the update!

Brian

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