Brian

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Brian
@Brian
Member since

January 2013

16
Posts
#42
276
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#17
292
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#8
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Ultimaker
Students program

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Co-founder at 3D Hubs

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1 year 6 months ago - Commented on Hub needs to be verified?

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Hey @CatalystSpace, sorry for the lack of communication, we've got email notifications queued up to go out on Monday. Existing Hubs won't be taken offline for not completing verifications, we'll update the text on the page to reflect that. 

 

Best,

Brian

 

1 year 6 months ago - Commented on Hub needs to be verified?

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Hi @Enza3D, do you have a verified Paypal account already, that's what we're checking? If you do and still get an error, please make sure the First and Last name match with your Paypal account. Let me know if that fixes the error.

 

Brian

 

1 year 6 months ago - Commented on Hub needs to be verified?

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Hi @Monger, having verified addresses helps us to make the experience for customers more reliable. We've recently seen quite a few 'fake' Hubs put themselves in the center of big cities, then shipping orders from different places, that's something we would like to get rid off and makes the platform better in the long run.

 

Hope you understand, sorry for the one week wait. 

Brian

1 year 6 months ago - Commented on Hub needs to be verified?

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Hi @PepperNickel, you're correct, the notifications we're supposed to go out yesterday, but due to a technical issue we've postponed to Monday. 

 

None of these verifications will take your Hub offline, so no need to worry about that. We'll make sure to address the copy tomorrow and send our all notifications on Monday.

 

Thanks for the heads up, appreciated!

Brian

 

1 year 6 months ago - Commented on Hub needs to be verified?

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Hey @Jackson2727, indeed we opened up verification to all the Hubs yesterday. We're waiting to see if there are any major issues before we inform all the Hubs on Monday, at which point Customer Support will also be standing by to resolve any issues. 

 

I'm going to have our developers take a look at what's going wrong with your address verification. 

 

At the moment these verifications will not take your Hub offline, so don't worry about that.

 

Best,

Brian

1 year 6 months ago - Commented on Hub needs to be verified?

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Hi @jfield,

 

Indeed we launched verification for all Hubs yesterday. Please allow me to explain what this means for existing Hubs and why we're doing this. The official talk post and notifications to Hubs will follow shortly as well. 

 

Our goal with launching Hub verifications is to increase platform reliability over the coming months. For existing Hubs there will be no immediate impact, you'll still be listed and able to take orders. However if you complete verifications you'll get a slight bump in the search results ranking. 

 

For new Hubs joining the platform it will be required to complete all verifications steps before being able to receive orders.

 

We'll take a look at all of your feedback and questions below and make sure you'll be able to complete all verifications. 

 

Best,

Brian

1 year 7 months ago - Commented on 3D Hubs Print Button available to all Thingiverse Designers!

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Hey Shaun, at the moment there are no plans to add more Hubs in the next 2-3 months, so I would say no need to order ahead!

Will keep everyone on this thread posted of any updates and slots opening up.

 

Best,

Brian

1 year 7 months ago - Commented on Hub Powertool: Embeddable Order Widget

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It can be integrated into most of-the-shelf software packages, I've seen Wordpress and Squarespace quite often. Many other packages should support it as long as it allows you to embed a piece of custom code. 

 

Let me know if you have a specific tool you're looking at and we can check it out.

 

Brian 

1 year 7 months ago - Commented on 3D Hubs Print Button available to all Thingiverse Designers!

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Hi Shaun, sorry for keep calling you Victoria ;-)

 

The price is based on the material required to print the object with standard settings 200 microns layer height and 20% infill. 

 

Indeed the Thingiverse designer can get tipped in 2 ways, either they set a fixed price for their design, or a pay-what-you-like model, where its up to the customer to pay an amount to the designer.

 

Brian

1 year 7 months ago - Commented on 3D Hubs Print Button available to all Thingiverse Designers!

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Hey Victoria,

 

Thanks for your interest in Thingiverse. Filemon is right that at the moment we're still in a pretty early stage and not adding more Hubs to the integration till the demand grows significantly. We've selected the current Hubs based on their track record and level of experience with the 3D Hubs platform. 

 

The order process is streamlined, so that the customer doesn't have to interact with the Hub, instead all details are gathered upfront and all prints are shipped to the customers. If files are unprintable we feed this back to Thingiverse and the customers gets refunded by Thingiverse. The cost is a standardized on a set CM3 material price and we take a slightly higher fee than on normal orders as there is less work involved for the Hub.

 

Let me know if there is anything else you want to know :-)

 

Brian

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