Brian

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Brian
@Brian
Member since

January 2013

16
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#45
276
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#17
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Ultimaker
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Co-founder at 3D Hubs

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1 year 11 months ago - Commented on Turning filaments on/off like printers

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@shahramrobotics @GIFT3D @gabriela3d yep we agree, its one of the features we've got on our backlog/roadmap, we want to do it well and also for other technologies not just FDM, so it's a fairly complex feature, but a nice one :-)

 

Brian

 

1 year 11 months ago - Commented on New Shipping Options

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Hi Shaun,

 

We've seen this happen some times when the back-end call to save the options gets interrupted, it talks to the old part of our website so it takes a bit longer. 

 

Glad to see you managed to figure it out, I just checked and you showed up for shipping.

 

Brian

1 year 12 months ago - Commented on New Shipping Options

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Hi @JF43FR can you try it again, we just updated a fix for your issue.

 

Brian

 

1 year 12 months ago - Commented on New Shipping Options

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Hey Perry,

 

Thanks for explaining your process and details of US shipping systems, in response we've just released another update to the shipping feature. Which allows you to continue to use the old 'per order' pricing in combination with the new options. So we're no longer requiring you to set Flat Rate shipping. 

 

Let me know what you think of the latest version.

 

Brian

1 year 12 months ago - Commented on New Shipping Options

1 year 12 months ago - Commented on Everybody enjoying their morning cup of SPAM ?

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Agree, we're going to step up our anti spam measurements.

1 year 12 months ago - Commented on New Shipping Options

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Hi Perry, 

 

We're going to add a 3rd option tomorrow that allow you to "Price per Order", instead of the flat rate or free shipping. That basically allows all Hubs in the US to keep using the 'legacy' shipping but still provide more info about what shipping services/delivery times they offer.

 

Hope that is helpful, as this thread hopefully shows we do listen (although we should have consulted more US hubs upfront) and will make rapid iterations to the feature before it goes live. 

 

Best,

Brian

1 year 12 months ago - Commented on New Shipping Options

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Hi Pete,

 

Just wanted to let you know that we're working on a fix that will allow you to choose between 'Flat rate' and 'Price per Order'. We'll try to get it built tomorrow, that should allow us to still launch this early July, and learn from customers and Hubs working with the new service. In this way customers can see what shipping services you offer, without you having to predict the price beforehand.

 

I would still like to chat with you tomorrow, if you've got time as I think we indeed have rushed this shipping feature with too little US focus and learning from your experiences will help us make it better.

 

Best,

Brian

 

ps. no harm done on my side, better to speak up and be heard than let a issue linger on... hope we're on track to fixing it with the above change

2 years 1 hour ago - Commented on Everybody enjoying their morning cup of SPAM ?

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Haha yes I know the luxurious life of a developer ;-)

2 years 4 hours ago - Commented on New Shipping Options

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Hi Pete, 

 

Indeed the biggest challenges seem to be in the US. We're adding States to the regions right now, so at least you'll be able to set a estimated price per state so a bit more granular than just on country level.

 

You can also use the description field to manage the customer expectation, I think that will be very useful in preventing disappointed customers, we'll make sure to show it to customers in the checkout.

 

At the same time we're looking at estimating weight for prints, but that might take some time as we have hundreds of materials in the DB and we would have to estimate packaging materials somehow as well. At the same time predicting parcel size based on print dimensions is going to be tricky and fairly inaccurate as well. If you have time tomorrow it would be great if you can join the call with Jatmn so we can discuss these challenges, I'll send you the invite so I can hear your ideas.

 

 Brian

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