Brian

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Brian
@Brian
Member since

January 2013

16
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#45
276
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#17
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Ultimaker
Students program

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Co-founder at 3D Hubs

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1 year 11 months ago - Commented on Everybody enjoying their morning cup of SPAM ?

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Good morning Xeno, we've stopped it for now, we'll shortly delete all the spam posts. Besides our dev team is in Amsterdam so 10 hours ago most of us were asleep. ;-)

1 year 11 months ago - Commented on New Shipping Options

1 year 11 months ago - Commented on New Shipping Options

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Thanks Jatmn for the continued support and for pointing out the pot holes, much appreciated. 

Lets plan a call coming week so you can share your further insights, I'll shoot you an email right now.

1 year 11 months ago - Commented on New Shipping Options

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Hey Jatmn, we've only informed the first 10% of our Hubs about the shipping update yesterday, in order to catch any bugs or unclarities. We've already got over 100 Hubs updating their shipping within one day and it seems to be working alright, so on Monday we'll inform the remaining 90% of our Hubs. 

 

We're also going to investigate further features to handle weight and size in a smart way, so stay tuned for that - we might even be able to include something before the July 1st launch based on your feedback.

 

I'm  sorry that the "free shipping" option is insulting to you, you're absolutely free not to offer it. 

1 year 11 months ago - Commented on New Shipping Options

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Hi @JATMN you're right, I'm not very familiar with shipping in the US, thanks for sharing your shipping experience.

 

I'll investigate with my team if there is a shipping API we might be able to integrate to make shipping prices dynamic in the US. We looked at existing API's but there is no service available to has coverage that matches the breadth of our platform (158 countries). Lots of Hubs indicated us that they prefer using local postal solutions over standardized services like UPS as they are often priced more competitively (at least in Europe). 

 

What's important is that we're building a foundation that allows us to build additional services on top of and over the coming weeks we'll learn what it takes to get it right. This is just the first step, and hopefully with the super useful feedback from your guys we'll make it work.

 

1 year 11 months ago - Commented on New Shipping Options

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Thanks for the feedback Peter, I see and understand the issues you're describing and we'll take time to address them! It's definitely not our intention to force a system on you that makes you lose money or make customers unhappy. 

 

Besides, we'll still allow you to change the pricing after an order is placed, so we can also think about the wording in the checkout e.g. shipping price estimate. 

 

We're going to make it work Peter! 

1 year 11 months ago - Commented on New Shipping Options

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Hi Peter, 

 

Thanks for giving your feedback and thinking along Peter! Of course we're not trying to make it harder for you to run your business, we're addressing a painpoint that many customers have expressed to us and is keeping them from ordering on 3D Hubs.

 

Some of the frustrations that customers experience with the current 'legacy' shipping is that they are unable to take shipping costs and time into account when choosing a Hub. Essentially they are comparing apples and pears. The fact that the total price of the order changes after they've placed their order isn't the best experience either. 

 

With the new shipping service we're allowing Hubs to offer multiple shipping options per region. In the first version we're not taking size and weight into account yet, as most prints are fairly small and light. However based on the feedback from yourself and other Hubs and the strong demand for weight/size based pricing we'll get back to the drawing board and see if we can incorporate that, either before launch or after once we've collected data on how customers and Hubs are using it. Does that sound fair?

 

Perhaps allowing you to set max width, height, depth measurements and a max weight per option could solve a lot of the issues you're describing.

 

Love to hear your ideas to make the shipping feature better, without making is super complex. 

 

Best,

Brian

1 year 11 months ago - Commented on New Shipping Options

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Hi @keebie81 thanks for the feedback. Indeed small and light items can often fit in small boxes, and the bulk of prints on our platform fall in that category. At the same time a really heavy print comes with a big price tag, so you could consider offering free shipping as extra service to the customer.

 

Having said that we'll collect all the feedback and we'll evaluate coming week if we want to add more functionality to support pricing by weight and size. For sure we'll closely monitor how customers and hubs use the feature to continue to improve it. 

 

As for the email notification, we've only notified 10% of our Hubs this Friday, so we can catch any technical issues early on. On Monday and Tuesday we'll be informing the rest of the Hubs.

 

Shipping time means the time the shipping takes. Let me know if you have other questions or ideas on how to make it better (besides the size and weight pricing). 

 

Brian

 

 

1 year 11 months ago - Commented on Tagging in posts broken!

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Posts with @ symbols, are not lost they just need to be approved by an admin, we're working on a fix.

1 year 11 months ago - Commented on Tagging in posts broken!

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Hey @miaviator, we're going to get that fixed asap, I think our anti-spam filtering has gotten a bit greedy after all the Korean spam of the last weeks.

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