Filemon

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Filemon
@Filemon
Member since

October 2013

46
Posts
#6
873
Comments
#3
862
Upvotes
#2
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Printer Guide Reviewer
Printer Guide Reviewer 2017

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1 year 1 day ago - Commented on Additive Manufacturing Infographic

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Hi @scottjanousek! We're reopening our 'swag store' (incl. poster) within the next few weeks, but as I'm sending out a batch of posters anyway next week, I'v put you on the list ;)

1 year 2 weeks ago - Commented on Need Contact Information

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You can also contact me directly at filemon[AT]3dhubs[DOT]com

1 year 2 weeks ago - Commented on Need Contact Information

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Hi guys, could you be a bit more specific about what happened / you're talking about? Would love to help but not sure I understand.

Thanks!

1 year 2 months ago - Commented on 3D Hubs - Poor Change Management

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Hi @plvcpt, some threads are delayed because of our spam filter. Unless a thread is clearly abusive we never block a thread. Let me know if your thread is still not live.

1 year 2 months ago - Commented on 3D Hubs - Poor Change Management

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thanks @Kerry, clear.

Your point on communication is fair. We'll set up a much clearer communication process over the next few weeks.

 

Best,
Filemon

 

1 year 2 months ago - Commented on 3D Hubs - Poor Change Management

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hi @Kerry, sorry to hear your problems.

Admittedly, you're not the first posting a thread on the recent changes. 

 

Here's my response to a previous thread which answers part of your question:

 

"For Q2 we'll do a major overhaul of our material database, where customers can choose from all available printing materials. So, for what it's worth, the current checkout changes (there's different versions) are temporary and all serve to measure different aspects of the checkout we'll use in optimizing the new material selection flow. We need this results as input for the new design." I'm aware this doesn't solve your objections directly, but hopefully it explains why we're doing this. 

 

In response to your "poorly implemented changes" about response time, I do not completely agree. Conversion rates have skyrocketed since the change (>25%!), which is something that significantly benefits all Hubs. I do agree that the fact we don't have Hub business hours yet is a problem. We're working on fixing that. As part of our development process, it is needed to first test the assumption that "speed matters" before being able to set aside significant dev time in optimizing it. 

 

I also agree that we should seriously improve our communication on these changes to all Hubs. I'll personally invest a lot of my own time in that over the next couple of months.

 

Hope that explains. Please let me know if you have any other questions

Best,

Filemon

 

1 year 2 months ago - Commented on Material visibility

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Hi @plvcpt, sorry to hear about your issues. Allow me to explain a bit.

 

For Q2 we'll do a major overhaul of our material database, where customers can choose from all available printing materials. So, for what it's worth, the current checkout changes (there's different versions) are temporary and all serve to measure different aspects we'll use in optimizing the new material selection flow. We need this results as input for the new design. 

 

Specifically for Polyjet, even though we have removed it from the carousal, we've actually seen an increase in orders. The reason for this is that the usage of the 'advanced search' has greatly increased (one of the test variables) and customers still manage to find the Polyjet materials. As such, it's very important to check whether all your materials are up to date, as this is what determines whether customers can find your Hub in that specific user scenario.

 

It's too early to say for your individual Hub whether the recent changes have had a negative impact, as there's a lot of fluctuation on a weekly basis, especially with Polyjet. If nothing has changed in 1 week from now, please reach out to me personally through email and I'll have an in-depth look at the data.

 

Best,

Filemon

1 year 2 months ago - Commented on 3d Hubs - please separate colors from layer height!

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Jep agree, it's on the roadmap. Q2 we'll launch a new material system, next up will be color selection (hopefully end Q2, but should def. be done Q3). Best, Filemon

1 year 2 months ago - Commented on Anyone else suddenly stop getting orders?

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Hi @eckerj, I've checked all your stats and everything looks good.

 

Most likely, orders in your area are slower these 2 weeks. We're looking into a solution to add an indicator of the amount of orders in your area to your dashboard. that way you can assess these kind of questions yourself.

 

Something that's good to mention on a more general note is that the spread (variation) of orders in an areas can be very high. That also explains the 'spurts' talked about in this thread.

 

Hope that explains a bit, best,

Filemon

1 year 2 months ago - Commented on FDM missing materials??

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