Filemon

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Filemon
@Filemon
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October 2013

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11 months 4 days ago - Commented on FDM missing materials??

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Yes, I tend to agree. 

 

That's part of why we're planning a very big overhaul on our material database in Q2 where you would be able to choose technology first (e.g. "FDM") and material second (e.g. "Wood-Fill"). That would solve this issue. 

11 months 4 days ago - Commented on FDM missing materials??

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HI guys, checkin in on this here as well. 

 

If I understand well, the issue you're describing is not new. With the 'old' material carousel, whenever a customer would select a group, only materials in that group would show.

 

For example, General Purpose Plastics / Prototyping plastics will give ABS, PLA, ColorFabb XT and 1 or 2 more. These groups have never included the more 'exotic' materials. So nothing changed there.

 

What has changed, it that in one of the new checkout variations we ask a customer to select a material group first, before going to Hub selection. This does mean it becomes somewhat harder for a customer to select more 'exotic' FDM materials. The customer would need to specifically search in order to find those. 

 

Does this answer the question?

 

 

11 months 4 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Hi Simon,

 

Before selecting a material, this is what I see (see attached). If I click "other", I can still select all the 'exotics'. 

When I select a material group, e.g. "prototyping plastics", the "other" group disappears but this has always been the case. 

 

Depending on the variation you're in, there's 1 variation in which the customer needs to select a material before moving on. In that scenario it is indeed true that if you select a material group, the 'other' group has disappeared when you move to Hub selection. If a customer is searching for Woodfill for example, they would need to use the search in that case.

 

Does this answer the question?

 

 

 

11 months 4 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Thanks! Will forward your suggestion

11 months 4 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Hi guys, maybe best to start a new thread for this.

 

I'll very quickly respond here, although I'm not sure I completely understand. None of the materials have been removed. Especially for the examples you give, e.g. Woodfill, search has always been the only option to find it. Or is that not what you mean?

 

Having that said, we're working on a BIG improvement of our material database we plan to put live in Q2. It will be a very comprehensive index where customers can search amongst all materials. I expect a lot from that. The goal is exactly what you mention, to make it easier for customers to search and find what they need between all the different (exotic) 3dp materials.

11 months 5 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Hi Simon, you were right on this one. Got it fixed. Thanks again!

11 months 5 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Hi @Pepstick, the support guys should be able to help you with that. Just shoot them an email and they'll get your badge back up

11 months 5 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

11 months 5 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Update #1:

Hi all, the 'material disclaimer' on FDM has been removed for the reasons discussed in this thread. To give full disclosure, we might still add such material disclaimers in the future but we'll do that on another note and across all materials when we do, not just FDM. More updates later. 

11 months 6 days ago - Commented on So, FDM is only for "low accuracy prototypes"?

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Hi Simon, I scheduled a call today at 17.30h Amsterdam time. that's my only possibility for today. If preferred, we can reschedule for tomorrow as well

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