George

George's picture
George
@Gfisherwils
Member since

June 2014

26
Posts
#17
222
Comments
#19
257
Upvotes
#12
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Fairphone 2

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About

Communications Manager @3DHubs Enthusiastic about design and 3D modelling

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9 months 1 day ago - Commented on "Hub Performance metrics are currently temporarily unavailable"

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Hi,

 

This will be fixed next week, we had some issues with the accuracy of the data so we took it offline temporarily. 

 

Apologies for the confusion caused!

 

Thanks,

George

9 months 2 days ago - Commented on Couple of broad suggestions for Q2 (Q3?) Materials Update

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Hi @mindfull

 

This is something we're currently working on, I appreciate this has been said before but this week we met to discuss how it will look like from a UX perspective with our team of designers. I'm sure you can understand that categorising every material in our database whilst manually adding all of the material data from the manufacturers has taken us quite a while, and is nearly almost done.

 

In regard to Markforged, it's a new technology in which we felt the benefits of their process was so unique we gave it it's own category. 

 

I think you may hold the record for most materials available at one hub, I imagine this is one of the reasons your rating is so high!

 

Have you used any of these materials: http://treedfilaments.com/3d-printing-filaments/ ? Interested to hear about the printability of stone/clay/brick composites.

 

Thanks,

George

 

 

9 months 2 days ago - Commented on New “Managed Services”. Where do hubs fit in?

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Hi Jesse,

 

Thanks for your questions.

 

Design services was something we found difficult building into the platform, so we've maintained our focus on trying to get the checkout and order process to the best level possible, before moving development into that area. We still see hubs getting design work, and adding as an additional cost but I appreciate this isn't a perfect solution. 

 

At the moment in regard to Polycast, we're trialling the service with a few hubs local to the foundries we have based in the UK, US and China. As soon as we see uptake of the service we will begin expanding the network, similarly to how we did the Fairphone rollout to begin with.

 

The aim is always to offer materials or new offerings as a trial, see if there's demand and then begin moving it into the checkout experience as best as we can. The bulk order process in terms of hub selection is usually based off initial prices quoted when we upload the files on the platform on behalf of the customer, this plus the capacity of the hub to deal with the order in regard to the deadline as well as the local vicinity to delivery/collection.

 

Completely appreciate your concerns, and I also understand that this could of been communicated better.

 

Best,

George

 

9 months 1 week ago - Commented on New “Managed Services”. Where do hubs fit in?

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Hi @MindFuLL

 

It is indeed exciting, this a new strategy to explore new services which we can eventually bring over to the self service checkout. When we fully understand the needs and requirements of these customers and how to best accommodate the workflow through the self service checkout we will begin moving it over.

 

The hubs are selected on a case-by-case basis, usually based on a combination of location, price and hub ranking. 

 

Hope this answers your question,

 

George

9 months 1 week ago - Commented on Missing materials, printers etc. what is next from 3dhubs?

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Hub information:  Listing every single machine with every single material option with every single micron level available would be incredibly difficult to do without overwhelming the customer. That's why we stagger this process, so it feels like more of a process than one page with all information. To be completely transparent there are still tweaks and changes to be made to how where doing it now so it is valuable to hear your thoughts as we're also trying to figure out what works best. What we've seen from a platform standpoint is no decrease in orders for specialist filaments such as woodfill, bronzefill or ninjaflex as most of these customers know what they need in regard to these materials and will fill it in the more filters tab.

 

Print analyzer: I think this is a completely valid point, and apologies for the confusion caused. We're still working on the Print Analyzer heavily and optimising it for it's purpose, to be a help not a hindrance. Is there anything in particular you would like to see changed with it, or features that need to be added?

 

FDM: It's never our intention to make it more difficult for customers or hubs. What is it you would like to see changed or that you feel is a key issue being ignored that we can address?

9 months 1 week ago - Commented on Missing materials, printers etc. what is next from 3dhubs?

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Hi @wirlybird

 

Thanks for sharing your concerns.

 

I want highlight three areas highlighted in your post which I think is the core of what is discussed.

 

Hub Information: Currently when Prototyping Plastics is selected it groups together the main FDM plastics into one group (the top 5 materials based on order information), a customer can then explore the materials further and microns available once the hub is clicked on. If a custom is looking for something specific like bronzefill, they can also use the more filters section to get that specific material, and only hubs with that material will be displayed. 

 

Print Analyzer: The print analyzer is still in Beta, so your feedback is needed to make it work to the best of it's ability. Is it possible for you to share the file in question? One important thing to highlight is that the parameters set for accuracy are based on a standard given to all hubs across the platform, of course I appreciate there are many talented hubs such as yourself which can produce prints outside of these boundaries but this was done in order to manage customer expectations across the platform. The biggest complaint we receive is about print quality, these guidelines are there for us and hubs/customers to use during disputes about prints provided.  

 

FDM on 3D Hubs: We continue and will continue to promote FDM to our customers, every single major marketing channel we have we feature FDM extensively, as an example we sent an email to 120,000 customers recently on using FDM technology and selecting the right FDM plastic for their application. We also heavily invested in creating a Knowledge Base for customers and hub found here, which is predominantly FDM based: https://www.3dhubs.com/knowledge-base

 

I hope this has helped answer some of your concerns.

 

Best,

George

 

9 months 1 week ago - Commented on Can we show VAT registered hubs vs non VAT registered?

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Hi @plastiprint3d

 

We now show this information in the checkout, if a Hub is a registered business below their hub name its mentioned and an icon shown

 

Hope this answers your questions,

George

9 months 1 week ago - Commented on Add (subject to evaluation) to the order quote, or rename 'estimate'

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Hi @MindFull

 

Understood, we've tested quote vs estimate in the past and it lead to a significant decrease in orders to hubs which we don't want. I appreciate that means at times conversations will be had around price changes on the order page but in the end this means more orders for more hubs.  

 

We hope that working on the price calculation thoroughly and providing far more accurate pricing will mitigate such conversations or at least go a long way in removing the need for long back and forth for steep price changes which we've seen tend to be around support material costs.

 

Thanks,

George

 

 

9 months 1 week ago - Commented on Add (subject to evaluation) to the order quote, or rename 'estimate'

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Hi @TheGrove

 

This is a fair point, and understandably frustrating.

 

We're currently working on a feature in the checkout that will calculate the supports dependent on technology/ partgeometry to give a fairer estimate of price. With the aim of reducing price changes after an order has been accepted. 

 

 

 

9 months 3 weeks ago - Commented on Hub images not visible anymore?

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Hi @pepehiller

 

This is indeed a bug, we're having some trouble with our image servers but this is currently being fixed and will be good to go in a few hours.

 

Apologies for the confusion!

 

George

 

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