George

George's picture
George
@Gfisherwils
Member since

June 2014

26
Posts
#17
222
Comments
#19
257
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#12
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About

Communications Manager @3DHubs Enthusiastic about design and 3D modelling

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10 months 3 hours ago - Commented on Upload bar keeps going down

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Hi @Abizaga

 

Great to hear you managed to do a work around, apologies for the inconvenience!

 

Let me know if you encounter any further issues and i'll make sure to get them fixed. For now though you should be all good.

 

Thanks,

George

 

10 months 3 hours ago - Commented on Uploading images for verification

10 months 21 hours ago - Commented on Uploading images for verification

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Hi @ProtoCulture @printRapid

 

Our development team had this fixed and for an unforeseen reason its come back, we're working on a fix now to make sure this doesn't happen again.

 

Thanks for letting us know and i'll report back once fix is completed.

 

George

 

 

 

10 months 1 day ago - Commented on New hub

10 months 1 day ago - Commented on Upload bar keeps going down

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Hi Abizaga,

 

Are you still experiencing the same issue?

 

Thanks,

George

10 months 5 days ago - Commented on What happened to 3DHubs swag?

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Hi VenatorTech

 

Thanks for showing an interest in the swag shop we had online, we've temporarily taken it offline whilst we restock and make some changes to the store.

 

Thanks again,

 

George

10 months 1 week ago - Commented on Review

10 months 1 week ago - Commented on Upload Parts to Browse Services?????

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Hi Garyg,

 

Thanks for the feedback, your definitely right about the 3D viewer we do need to make it more obvious that its a feature that can be utilised. Did you find the 3D viewer useful at all, as it should help show those design flaws you usually get the hub to address on the order page? 

 

Thanks,

George

10 months 1 week ago - Commented on Upload Parts to Browse Services?????

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Hi Garyg,

 

Thanks for your message and feedback.

 

The upload parts before browsing services is an experiment we're running so that we can gather feedback on the new printability feature we launched and to offer more accurate pricing before you see hubs.

 

The 3D viewer 3D visualises your model and then provides printability feedback showing you where there might be challenges dependent on the printing technology. Alongside this we still show the amount of services online around you, we haven't seen any negative impact due to this change yet. This also helped solve the confusion we heard from customers when they saw an array of hubs with varying "starting at" prices, which then all drastically changed when they uploaded their files.

 

If you could let me know what you think of the 3D viewer, it'd be great to hear your feedback and I hope this explains the thinking behind the temporary experiment.

 

10 months 1 week ago - Commented on SLA 3D Printing - Ask all your questions in here

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