Robin

Robin's picture
Robin
@Robin3D
Member since

August 2014

12
Posts
#74
136
Comments
#41
147
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#24
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3D Hubs Customer Success Lead

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1 month 3 days ago - Commented on Hub verification

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Hi @TDSairsoft

 

I'm happy to report that the issue has been fixed and I was able to start the Marvin test order for you.

 

Best,

Robin - 3D Hubs

1 month 4 days ago - Commented on Hub verification

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Hi @TDSairsoft,

 

Robin from 3D Hubs support here, not to worry, we're investigating right now and looking into why your verification process didn't complete automatically.

I expect our developers to be able to fix this issue within the next 8 hours. My apologies for the inconvenience.

 

Best,

Robin - 3D Hubs

1 month 4 days ago - Commented on Changing my 3D Hub's Hub Name

6 months 1 week ago - Commented on Looking for a Hub in Europe who currently offers PA6

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Thanks @Oscar_svensson,

I've directed the customer to your Hub and I expect him to contact you shortly.

 

Best,

Robin - 3D Hubs

6 months 1 week ago - Posted a new Thread

Hi Hubs!   I just got off the phone with a customer who is looking for a Hub that is able to print PA6 on a FDM printer. We'll soon add this material to our database so everyone can list it through their normal printer/material price configuration of course but this customer is looking to place a order sooner.  Best,Robin - 3D Hubs

8 months 4 days ago - Commented on Non Manifold

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Hi @gregh,

 

Thank you for starting this thread. The Mesh integrity feedback tool within the 3D viewer is meant to be a tool to assist Hubs during the Technical Review step in order to find potential printing issues. We have found that a lot of user uploaded content contain geometry errors but this does not mean the model is unprintable. Very often slicers are able to automatically fix the models while slicing or the error in the geometry does not prevent the model from being sliced correctly.

When you feel that you have to decline an order and there was no way you could help your customer I would advise you to reach out to support@3dhubs.com and we'll be able to look at the situation and assist you.

Best,
Robin - 3D Hubs

8 months 4 days ago - Commented on Non Manifold

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How do you know about that?!?!

(sorry couldn't resist)

8 months 2 weeks ago - Commented on Error verifying print quality review

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Hi @joserozasa

Thank you for reaching out about this. I had a look at your profile and it looks like you've completed your review. Can I assume that another member of the support team was able to solve your issue?

 

Best,
Robin - 3D Hubs

10 months 5 days ago - Commented on Hub Pricing Constantly Messed Up.

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Hi @wirlybird,

 

Can I ask if you reached out to 3D Hubs support about this? We're always available through support@3dhubs.com and will be happy to help you troubleshoot the issue and report a bug to our development team if it turns out it is indeed a bug.

Please contact me directly through support+robin@3dhubs.com with the screenshots and 3D model so I can try to reproduce the issue.

 

If you have issues with any of our new features that we're working on, feel free to communicate those as well. We appreciate all the feedback our users send to us.

 

Best,

Robin - 3D Hubs

10 months 3 weeks ago - Posted a new Thread

Hey guys!   I just came across this website which seems to have a pretty powerful web-based sculpting tool similar to Pixologic's ZBrush (with some restrictions).   Feel free to check it out here: https://stephaneginier.com/sculptgl/   See ya! Robin

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