Christophe

Christophe's picture
Christophe
@Tixhyl
Member since

January 2016

2 months 1 week ago - Posted a new Thread

Hi all,   I've had several orders which either me or the customer cancelled with a valid reason: "customer isn't interested anymore". Which is fine by me, this can happen because of a number of reasons.   The problem I found is, it impacts the "Weighted completion rate" metric on the dashboard. My percentage rate is going down. Today for example, because yesterday a customer cancelled the order.

11 months 2 weeks ago - Started following

1 year 4 weeks ago - Started following

1 year 5 months ago - Started following

1 year 9 months ago - Commented on Newbie to Professional

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Thanks mate! I don't do direct advertising outside the platform, I do have the widget on my website but I don't think anyone ordered from there.

Mouth to mouth advertising is the only thing I did :-)

1 year 9 months ago - Commented on Newbie to Professional

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Well, the way i did it was to encourage some friends to print something. For some friends, I designed the parts with them and let them order on my hub. They wrote some reviews and from then on, more and more people started to order. That probably means most of the customers do look at the reviews and pictures of what you've made. Almost all of those people came from a university close to my home. I've noticed during the exams/projects periods, that i had a lot more orders than say now, during the holidays. 

 

The student discount program also helped me a lot to gain new customers! I'd say around 10 to 15 people used this awesome program. So be sure to go with that once you get access to it!

 

Some other general tips might be to accept a challenge once in a while. I've had some customers that uploaded a really weird looking complex piece that i thought would never print. I think most of the time, they probably have the same order open on a few other hubs, they'll try to get the hub that's most enthusiastic about the project. So communicate with the customer, maybe suggest splitting the part, etc. I've had a few of those prints, that turned out better than i was expecting and the customer was happy too! So don't decline an order right away :-) 

 

Another key element of a successful hub is communication, let the customer know what's happening whatever you do. Tell them why it needs support, how much extra it could cost, what the shipping time is, share the tracking codes etc. The more you build up a social relationship with your customer, the more likely they'll talk about your hub to others. 

 

Conclusion; the university right at my door helped me a lot. Once a student ordered a print, he talked to his other classmates about the print and pretty soon i had up to 7 orders a day, all projects for students. So gather some students in your local area! 

 

Good luck everyone!

Christophe

1 year 9 months ago - Posted a new Thread

From Newbie to Professional in just about 8 months! I couldn't be happier, just crossed the 100 orders border :-). Thanks for this awesome community 3DHubs!   On what time period did you guys managed to get to Professional? I'm curious :D    Greetings from Belgium, Christophe

1 year 9 months ago - Started following

1 year 12 months ago - Commented on New Shipping Options

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Hi,

 

For me as well, pretty much all my orders ship at €5 locally. Size doesn't matter and weight is from 0 to 2KG. So optimal for me to show the customers how much i will charge for shipping. It would be nice though, to include that the size and weight of the print could increase the nominal shipping rate.

 

Otherwise nice feature, 3DHubs!

Christophe

2 years 3 weeks ago - Started following

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