I've been working with Qidi Tech support for 2 weeks and we're going around in circles, so I hope someone here can help. This started with a simple clog that couldn't be fixed by simple efforts. So Qidi sent me a new nozzle piece. NOT so simple! It hasn't worked since. The filament loads through the extruder but the hole between the extruder and the nozzle don't line up so it clicks. Qidi keeps checking over and over and over for clogs. It's not clogged! The holes simply don't line up. If I hold a single extruder un-screwed in, I can get filament to come out of the nozzle, but when I add the second extruder or add a fan, it mis-aligns.
I'm at my breaking point. 2 weeks with no resolution. I've taken it apart so many times that I'm now missing a screw, I've melted a part, and my fingers are burned. I want to just cry. I have a Masters Degree in computers and I can't figure this out. If anyone can help, please, please do. It's for selfish reasons too. I loved this printer so much that I convinced my boss to buy one to demo as a possibility to equip all of our offices with. Now, I have one that's not even working??
I'll link all of the videos Qidi has asked for. They show detailed walkthroughs on how I've put the thing back together. I can 'almost' always get the left side to work at least once by way loosening the center screws to the point they almost aren't even attached to that top plastic piece, but that doesn't help much for stability.
Entire video on how I put it together :
Thank you so much for any help.