Thanks. How do you get the head to jet material when it is out of the machine? When I do a purge, material does flow through the head into the drip area, so I know the jets are not blocked. My understanding is that both heads were replaced recently, they are stamped 2016. It is as though jetting is turned off. I don’t think that loose connector is viable, probably just a leftover from a different install version. And it looks like it is related to a sensor and I’m getting no errors. I also did a thorough search and there are no mating connectors of the same size.
I have run the pattern test and head alignment, no jetting occurring.
Does anyone have a service manual for these? Even if it is for a different model of printer, it could help.