Hello 3D Hubs team,
I got an order today that I had to decline because a customer changed his mind. This was due to one of the many that was the result of price fluctuation from when they ordered something, to what the actual cost was in regards to SLA machines vs the quote that was provided.
A lot of customers don’t realize that when they choose a wet machine such as the Form 1, regardless of shape or size it needs supports. It’s mandatory. Supports are an added cost, and are factored/incorporated into the price of the model. After adjustments are made for the correct pricing, they tend to be in shock that the price was 1/3-1/2+ more than they expected because the material used was more after adding those additional costs.
Is there a way for 3D Hubs to have specific tags for parts used on Wet machines and “Guestimate” the cost of supports? This way its not as much of a sticker shock to customers and I can decline less orders.
I understand its hard to put an algorithm as every model is different, but 1/3 to 1/2 the size of the material used would be fair… just as a starting point. Then we can raise or lower an adjustment. It would be nice for a UI element to show as well for “This part requires supports, it’s a wet machine!” of some sorts to compliment it.
This is an ongoing issue.
Thanks for the consideration.