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Recommend against them

I try to be objective when giving comments, and im not one to really bash companies but I would strongly recommend doing some serious thinking before buying a poetry2! Normally the Italians have good products, and its not bad but wow they must have good marketing cause the are way over rated and a below benchmark printer. They have terrible customer service also which, especially considering their prices.

A little back story.I bought a ira3d poetry2 at Christmas. I have got to admit for the price of $2000, plus their care package I thought it was a wise buy and that ìd be getting a high quality product! Actually up to 4 months ago would have recommended an IRA3D printer.

My printer started having issues with the heated bed heating up. I contacted Customer Service they replied to me asking for proof of purchase. I sent them the receipt and a few days later they replied that I should go through the settings with them and check the wiring. I am quite literate with 3d printers and already tried all the connections. Nothing was resolved so I contacted them again and they said they would try and help me again, 3 days later they send me a message with saying that they would look into the issue and try and find a solution. Still no answer. After multiple times of being in contact with them I realize that they have no idea what they are doing or what they even produce. 5 business days later I receive yet another email asking for me to send them my printer at my shipping cost for repair. Great Care…

I finally give in and sent it to them. After about a week of no response I called them and they told me they will look at the printer tomorrow that they will update me tomorrow, of course no response so I call and get the same answer. After 2 more weeks of calling daily, they know my case by my first name now, they send out my printer. I receive the printer in worse condition then I sent it to them, plastic is chipped and broken and the carriage is completely broken in multiple spots. To sum it up, they are not sending me a new one, the one I have is crap, and I have no solution. 3000$ in the trash bin.

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rule #1: NEVER thrust an Italian.

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@3DMago Really sorry to hear of such experience! Thanks for sharing!

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Ouch